Check Order Status
At this time, we do not have an automated way for you to check the status of your order. We’re working on one, though! In the mean time, we have compiled some basic information to help you know how we process your order when we have received it. If you have any questions, or if you need a more detailed answer regarding your order, give us a call, and we’ll let you know exactly where it is.
- When we receive your order, we place it onto our Master Production List; a dynamically-edited document available to our entire sales, production and administrative staff. This document details the exact specifications for your order, and lets the team know that we should get ready to make it!
- Once your individual pieces have been cut, we move your order throughout the rest of the production process. Each individual piece is trackable by our sales and administrative staff.
- At the end of every day, we receive a list of orders that are being prepared for shipment; we charge the credit cards that we have on file for those orders, and then they ship out within 24 hours.
- When your order is shipped, you’ll receive an e-mail from us with your tracking number, so you’re able to plan your shipments. Typically, we ship via UPS Ground, but if you’ve made other arrangements, they’ll be reflected there.
We respond to all changes within 24 hours; if you do not receive confirmation of a change to your order, please give us a call at (800) 232-8353 to make sure that we have the change.