Frequently Asked Questions
Q. Do you sell to members of the public?
Absolutely! While most of our work is done with contractors and dealers, we are happy to sell to you as an individual home or business owner.
Q. What if I am a distributor, retailer or manufacturer?
A. We do offer discounts for contractors, as well as a discount for purchases made in bulk. Please ask about this when you place your order for more details!
Q. Do you ship outside of the United States?
A. Absolutely! We’ve shipped all across the world, to over 50 countries. We have a special arrangement with UPS for customers in Canada, but we’re happy to work out shipping details to almost anywhere in the world!
Q. How do I measure my vent?
A. Normally, we will need only one measurement to begin your order: the duct opening (or air flow) size (the actual size of the cut-out in your flooring, wall, cabinet, door or ceiling). Sometimes, however, we will also need the overall size (the size that you want your vent to be, including any lip or rimming around the vent) to fit into your baseboard molding or cabinetry, and sometimes we’ll need the depth of flooring, door or other inset that the vent will be placed into. If you have any questions, feel free to give us a call! We’re happy to help!
Q. Which woods do you keep in stock?
A. We carry a wide variety of woods, including Alder, American Cherry, Ash, Bamboo, Birch, Brazilian Cherry, Cedar, Cumaru, Cypress, Douglas Fir, Heart Pine, Hickory, Ipe, Jatoba, Kempas, Liptis, Mahogany, Maple, Red Oak, Quartersawn, Poplar, Redwood, Spruce, Teak, Walnut, White Oak, White Pine and Yellow Pine. Additionally, we can use your own material in certain circumstances, and we can also special-order the wood that you would like in most circumstances!
Q. What happens if I measure the wrong size?
A. We understand that it is sometimes difficult to judge measurements, and that there are sometimes errors in communication. If you are not 100% satisfied with your product, you’ll be able to return it to us and we’ll correct or replace it with the correct size! It’s as easy as that!
Q. How strong are your vents?
A. It’s natural to worry about the strength of floor registers, especially when they are in a high-traffic area, such as a living room, a dining room or a hallway. Our vents are specifically designed to be secure and safe, no matter what your situation. When you discuss your situation with us, we make every effort to make sure that they are safe for your application. Everyone has a different situation, so we ask questions to understand how your floor vent or panel integrates into your flooring, woodwork, air flow, appearance, air throw or the way the air diffuses into your living space, air flow or load bearing capacity. It is also good to, upon installing your larger size floor vent, to test strength and if you feel uncomfortable, to give us a call or install extra support just to make sure that it does the job for your situation. We rarely have any problems so we want to keep it that way and keep it safe for your clients, or family. American Wood Vents’ grate-style vent covers are made out of an interlocking grid of solid oak. Additionally, we have a more secure 5/4 or 8/4 thick hardwood grate, which has even supported 3,000 pound trolleys in factories! Don’t worry, the 5/4 or 8/4 still looks the same from the front side and can be flush to most any thickness flooring, wall or molding situation.
Q. Do your vents come finished?
A. Our vents are sent to you unfinished, unless you specify otherwise. We keep all Minwax® Oil-Based Stains in stock, as well as some Minwax® Water-Based Stains. If you prefer to stain your vent yourself, we’re happy to provide step-by-step instructions! In addition to staining, we can also prime paint or finish your vent for you for a small fee.
Q. How long will it take me to receive my vent?
A. We do our best to keep most sized vents in stock, but please allow up to two weeks for us to complete your order; please keep in mind that this does not include delivery time.
Q. What payment options do you accept?
A. We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as industry-related checks, and PayPal. At this time, we cannot accept personal checks to initiate an order. We apologize for the inconvenience!
Q. If I pay by credit card, when is my card charged?
A. We charge your credit card when we receive notice from our production department that your order is nearly ready to ship. While we make every effort to charge your card on the day that we ship your order, there may be issues that hold it for up for a day or two. Feel free to call us at any time to check on the status of your order!