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A Message from Our Technology Manager

To Our Customers:

Please allow me to be the first to welcome you to American Wood Vents’ new website! This has been a long time in the making, and we’ve taken every bit of your feedback into account when designing it from the ground up. We hope that the changes that we’ve made will help you find what you’re looking for, and to make an informed decision when purchasing.

First of all, we’ve dramatically improved the way that you will navigate through the site. Previously, we had several options that – while working – were confusing. For example, the “Floor Vents” and “Vents” options were together, and sometimes it was difficult to decide which item to click on. Furthermore, the information in each link would sometimes be irrelevant or even contradictory with the other pages. This has been fixed, and you can now find all of our products on one single hub. Each of the sixteen product pages there will help to guide you to exactly what you need – and failing that, you’re always welcome to contact us via telephone, e-mail or fax.

Second, we’ve improved our checkout process on your end and ours. When you add an item to your cart, you’ll be given the option to continue shopping, or to go to the checkout page. Once there, you’re seconds away from checking out through our partner, PayPal. We’re also very pleased to announce that our customers purchasing more than $100 worth of goods from us may now be eligible for PayPal financing! If you’re eligible, PayPal will provide you with information when you arrive on their website.

Finally, and perhaps most importantly, we’ve completely rewritten the content on our site. With support from the owner of the company, we’ve made sure that everything on our website is accurate, helpful and concise. We’ve tried to strike a balance between a long, detailed product description and an overview of what we offer. We plan to keep this information up-to-date, and accessible. We’ve also added information, in partnership with Wood-Database.com, about the species that we keep in stock, along with information and examples of the Minwax® Oil-Based Stains that we offer on all of our products.

One of my goals while designing this website has been to ensure that, like our company, our website is keeping up with our customers. To accomplish this, we’ll be starting a blog very soon, highlighting unique solutions and stories that we’ve helped our customers with. We’re also putting the finishing touches on a quote form, so you’ll be able to generate a quote directly on our website for custom sizes. Look for more on that soon!

If you have any feedback, please feel free to e-mail me directly using this form. Anything you send through this form will be sent directly to me, and I’ll get back to you as soon as I can. Whether it be a feature request, a compliment, a criticism or letting me know about a typo, I look forward to hearing from you.

Thanks so much, and again, welcome to the new AmericanWoodVents.com!

Dodge Story
Manager, Technology and Records Department
American Wood Vents