P: (800) 232-8353 | F: (888) 468-0239

Open Until 9 PM (CT)

Order Policies

We want you to feel comfortable when placing your order – therefore, we promise that we will exchange or replace any vent that, due to an error on our part, does not fit, breaks within 120 days of your receipt, or is otherwise damaged by freight. However, we cannot guarantee a replacement if there is an error which you have previously approved. In some cases, we are able to give refunds for our orders. If this is the case, we will need the vents returned to us in pristine, unmodified condition. We cannot grant refunds of the shipping cost, materials or labor. Depending on the size of your vent, we may charge up to a 10% restocking fee. Please be sure to read your invoice carefully, as our production department builds to the specification on your invoice. We cannot be held responsible for incorrect measurements that were approved.

When you are invoiced, you are billed for our original estimate of shipping costs for UPS Ground service. In the event that you change your mind and need a different service such as express, you will be billed for the difference in actual shipping cost. You are responsible for paying this amount before your vents will be shipped.

We keep your information secure according to the PCI Security Standards Council’s Data Security Standards (PCI DSS). You may instruct us to delete all on-file information regarding you, except for your name and order records. These may be kept for a period of three years for tax, records and bookkeeping purposes.

To request that your information be deleted, please call (800) 232-8353, and ask to speak with Dodge Story.

If you have a discount code, or would like to use a special offer, please mention it to your sales representative before you place your order. Unfortunately, we cannot apply discounts after you have been invoiced.